FREQUENTLY ASKED QUESTIONS
Ordering is simple:
Browse through our product categories.
Add your preferred items to the cart.
Proceed to checkout, fill in your delivery details, and choose your payment method.
Once payment is confirmed, you’ll receive an order confirmation email and SMS with your order ID.
You can also create an account to track your orders and save your favorites for future purchases.
We accept a variety of secure payment methods including:
Debit/Credit cards (Visa, MasterCard, Verve)
Direct Bank Transfer
Mobile payment gateways (Flutterwave, Paystack, etc.)
Cash on Delivery (available for selected locations)
All transactions are processed through encrypted, PCI-DSS compliant gateways to ensure maximum safety.
Delivery time depends on your location:
Lagos & major cities: 1–2 working days
Other states: 3–5 working days
International orders: 7–14 working days (depending on customs clearance)
You’ll receive real-time updates and a tracking number once your order is dispatched.
Yes, we accept returns under the following conditions:
The item must be unopened, sealed, and in original packaging.
You must notify us within 48 hours of delivery.
Returns are not accepted for opened bottles unless there’s a manufacturing defect or wrong item delivered.
Refunds or exchanges are processed once the returned item passes our quality inspection.
Yes! Kenny Wine House supports wholesale and corporate orders for hotels, lounges, restaurants, and events.
We offer competitive pricing, customized supply plans, and delivery directly to your business location.
Contact our Sales Department at [sales@kennywinehouse.com] to discuss partnership or wholesale opportunities.
We welcome partnership inquiries from distributors, event planners, and corporate clients.
If you’re interested in reselling our products or representing Kenny Wine House in your region, please contact:
📧 partnerships@kennywinehouse.com
Include your business profile, target region, and estimated purchase volume.
Yes, we offer:
Customized wine gift boxes for weddings, birthdays, and corporate gifting.
Event supply packages for parties and celebrations.
Personalized labels on select bottles (on request).
Reach out to events@kennywinehouse.com to discuss your event needs.
Get in Touch
📞 Phone: (234) 906 866 3487 --(234) 903 244 3639
📧 Email: info@kennywinehouse.com
📍 Pickup Address: 11 Road, House 6, Festac Town, Lagos, Nigeria.
🕓 Pickup Hours: Monday – Sunday, 8AM – 9PM